Frequently Asked Questions
How long does shipping take?
Generally, it takes 7-20 working days to get an item delivered all over the world by DHL/FedEx/UPS, depending on where you live. It usually takes 10-15 working days by EMS (except for Russia). Occasionally, a shortage of goods could lead to a delay in delivery. If this happens, we will send you an email notification and no processes will be done until you respond. We can offer an exchange or cancel service for you according to your will.
Note: Affected by Covid-19, there will be some delay on the deliveries.
Shipping cost
The shipping cost can vary depending on a few factors: weight, delivery method, and destination country. We typically offer free shipping to orders over $100.
Thanks a lot for your understanding.
What is your return policy?
Please read our Return/ Exchange policy in entirety.
Although we cannot accept returns, we do however, offer exchanges!
We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at info@theglowcompany.net, send us a picture of the item and reason for exchange.
If your exchange is accepted, we’ll send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any questions at info@theglowcompany.net.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like books, journals, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to contact us @info@theglowcompany.net with a picture of the item you would like to exchange, and once the exchange is accepted, make a separate purchase for the new item of equal or greater value. Once we receive the returned item and it is excepted, you will be refunded.
If you instead would prefer a gift card, we will grant you a gift card once your returned item has been received and accepted.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@theglowcompany.com.
How much is shipping?
Shipping cost The shipping cost can vary depending on a few factors: weight, delivery method, and destination country. We typically offer free shipping to orders over $150.
Thanks a lot for your understanding.
Will all of my items arrive at the same time?
We have different warehouses that house our in-stock items. Therefore, some items may ship separately and arrive at different times. Thank you for your patience and understanding of this!
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